Privacy Policy

1. Introduction

Memory Box Brisbane ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

• Contact details you provide via our quote form — name, email, phone, suburb and state.
• Details about your photo collection — type, quantity, format and condition.
• Account information if you choose to create an account to track your order.
• Payment reference details needed to match your bank transfer.
• Communications you send us, and technical data such as your IP address collected automatically when you visit our site.

3. How We Use Your Information

We use your information to:

• Provide quotes and carry out the digitisation service.
• Communicate with you about your order and arrange collection and return of materials.
• Process payments and match deposits to orders.
• Allow you to track the status of your order.
• Respond to your enquiries and provide customer support.

4. Storage & Security

Your personal information is stored securely and accessed only by authorised personnel. Digital copies of your scanned photos are retained temporarily as a safeguard after delivery and are deleted after a reasonable period or upon your request.

5. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted service providers who help us operate our business (for example, hosting or payment processing), only where necessary and under appropriate confidentiality obligations. We may disclose information where required by law.

6. Your Photos

Your photographs are personal and often irreplaceable. We handle all materials with care and do not share, publish or reproduce your images without your consent. Scanned digital files are used solely to deliver your order.

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you. You can also ask us to delete your information, subject to any legal or operational retention requirements.

8. Cookies & Analytics

Our website may use cookies and basic analytics to understand how visitors use the site and to improve our services. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date shown above.

10. Contact

If you have any questions about this Privacy Policy or wish to access or correct your information, please contact us at memoryboxbrisbane@gmail.com or 0431 444 241.